Privacy Policy

VOLTRUN ENERJİ A.Ş. PRIVACY POLICY

At Voltrun Enerji A.Ş. ("VOLTRUN"), we respect your privacy and value the protection of your personal data. This Privacy Policy has been prepared to inform you about how your personal data is collected, used, stored and protected when you use our www.voltrun.com website, mobile application and related digital platforms.

1. DATA COLLECTED

The following categories of data may be collected when using our platforms:

• Identity and Contact Information: Name, surname, email address, phone number, address
• Account Information: Username, password (encrypted), membership details
• Payment Information: Credit card and debit card details (via secure payment infrastructure)
• Usage Information: Charging history, app usage data, session information
• Technical Information: IP address, browser information, device information, cookie data
• Location Information: Location data to find the nearest charging station (with your permission)

2. PURPOSES OF DATA USE

Collected data is used for the following purposes:

• Provision and management of charging services
• Processing membership operations and account management
• Payment and billing transactions
• Providing customer support services
• Service quality improvement and statistical analysis
• Fulfilling legal obligations
• Campaign and informational communication, with your consent

3. COOKIE POLICY

Our website and applications use cookies to improve user experience. Cookies are small text files placed on your device through your browser.

Types of Cookies Used:

• Essential Cookies: Required for proper platform functionality
• Performance Cookies: Used for visitor statistics and service improvement
• Functional Cookies: Used to remember your preferences (language, theme, etc.)
• Marketing Cookies: Used to present personalized content and ads (with your consent)

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

4. DATA SECURITY

VOLTRUN takes the following measures to ensure the security of your personal data:

• Secure data transmission with SSL/TLS encryption
• Access control and authorization mechanisms
• Regular security audits and penetration testing
• Data backup and disaster recovery plans
• Data security training for employees

5. DATA RETENTION PERIOD

Your personal data is retained for the period necessary for its purpose of collection or as required by our legal obligations. When the retention period expires, personal data is securely deleted, destroyed or anonymized.

6. THIRD-PARTY SHARING

Your personal data is not shared with third parties except for legal obligations and service requirements. In cases of data transfer, the obligation for receiving parties to maintain appropriate data protection measures is observed.

7. YOUR RIGHTS

Under the Personal Data Protection Law No. 6698, you have the following rights:

• Learning whether your personal data is being processed
• Learning the purpose of processing and whether it is used appropriately
• Requesting correction if processed incompletely or incorrectly
• Requesting deletion or destruction
• Objecting to results arising from analysis by automated systems
• Claiming compensation for damages resulting from unlawful processing

8. POLICY CHANGES

VOLTRUN reserves the right to update this Privacy Policy as deemed necessary. Changes become effective on the date they are published on our website. We recommend that you regularly check the current policy.

9. CONTACT

For questions about our privacy policy or your personal data:

• Email: kisiselverilerikoruma@voltrun.com
• Phone: +90 850 777 86 58
• Address: Voltrun Enerji A.Ş., Nişantepe Mah. Saray Caddesi No:244 Çekmeköy/İstanbul

Last updated: 2025